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Textbook Return Rules

Wednesday, September 2nd is the last day to refund or exchange textbooks for the Fall semester. Fall textbooks may be returned with a drop slip until September 9th, at the discretion of Bookstore staff. Course materials purchased after September 9th cannot be exchanged or refunded for any reason.

  • Absolutely no refunds without an original receipt.
  • Fall and spring semester textbooks are returnable only within the first week of the semester. Textbooks for a dropped course are returnable through the second week of the semester. In addition to the original receipt, proof of the dropped course must be provided at the time of the refund request. Summer and winter session textbooks are not returnable with one exception: returns may be accepted only within the first week of the term with proof of a dropped class if approved by a store manager.
  • Textbooks purchased after the semester's return date cannot be exchanged or refunded.
  • Textbooks must be in the same condition as purchased, free from any writing, markings or stains. Cover and binding must be damage free.
  • Activated E-books can not be returned.
  • Shrink-wrapped books must be in original, complete, unopened, intact, unbroken, sealed plastic.
  • Access codes must be in original, complete, unopened, intact, and unbroken packaging.
  • Textbooks include all required/recommended items ordered by faculty members for courses offered through UMBC. Some items may not be returned.
  • Study-aids are not returnable.
  • Refunds for items purchased by personal check will be refunded onto the purchaser's Campus Card account and subject to the terms and conditions thereof. Items purchased by debit/credit card will be credited to the card. Card used for purchase required. Items purchased by cash will be refunded in cash.
  • Store credit or exchanges are not given.
  • Refunds are not final until approved by a Bookstore Department Manager.
General Books/Study Aids Return Rules
  • Absolutely no refunds without an original receipt.
  • General books are returnable within one business day of purchase with receipt.
  • Special orders are not returnable and cannot be canceled once the order is placed.
  • Study-aids are not returnable.
  • Refunds for items purchased by personal check will be refunded onto the purchaser's Campus Card account and subject to the terms and conditions thereof. Items purchased by debit/credit card will be credited to the card. Card used for purchase required. Items purchased by cash will be refunded in cash.
  • Refunds are not final until approved by a Bookstore Department Manager.
Electronics Return Rules
  • Computer hardware and software is not returnable.
  • Calculators are not returnable.
  • Earbuds and headphones are not returnable. If they are defective please keep the receipt and contact the manufacture, they should assist you in replacing them.
  • Refunds for items purchased by personal check will be refunded onto the purchaser's Campus Card account and subject to the terms and conditions thereof. Items purchased by debit/credit card will be credited to the card. Card used for purchase required. Items purchased by cash will be refunded in cash.
General Merchandise Return Rules
  • Absolutely no refunds without an original receipt.
  • Gift cards and content cards are not refundable.
  • Other non-book items (logo merchandise) are returnable within 2 business days from the date of purchase with receipt provided the items are in the original condition/packaging.
  • Refunds for items purchased by personal check will be refunded onto the purchaser's Campus Card account and subject to the terms and conditions thereof. Items purchased by debit/credit card will be credited to the card. Card used for purchase required. Items purchased by cash will be refunded in cash.
  • Refunds are not final until approved by a Bookstore Department Manager.
Online Order Return Rules
  • Returns and exchanges of items ordered online may be done in the store within the specified period allowed (48 business hours from date received) .
  • Returns may also be mailed to: UMBC Bookstore, 1000 Hilltop Circle, Baltimore MD 21250. Shipping fees are at the returner's expense and will not be reimbursed.
  • All materials and merchandise must be received in the original condition for any refund.
  • Course materials returned by mail after the returns deadline will not be refunded.
  • Any claims or problems must be reported within 3 business days of delivery.
  • Refunds are not final until approved by a Bookstore Department Manager.
© UMBC Bookstore • 1000 Hilltop Circle • Baltimore, MD 21250 • Ph: 410-455-2665
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