Refund/Return Policy

Textbook Return Policy

September 8 is the last day to refund or exchange textbooks for the fall semester. Fall textbooks may be returned with a drop slip until September 14, at the discretion of Bookstore staff. Textbooks purchased after September 8 cannot be exchanged or refunded.

Fall and spring semester textbooks are returnable only within the first week of the semester. Textbooks for a dropped course are returnable through the second week of the semester. In addition to the original receipt, proof of the dropped course must be provided at the time of the refund request. Summer and winter session textbooks, including a dropped course, are returnable only within the first week of the semester.
Textbooks purchased after the semester's return date cannot be exchanged or refunded.
Textbooks must be in the same condition as purchased, free from any writing, markings or stains. Cover and binding must be damage free.
Activated E-books can not be returned.
Shrink-wrapped books must be in original seal.
Textbooks include all required/recommended items ordered by faculty members for courses offered through UMBC. Some items may not be returned.
Study-aids are not returnable.
Refunds for items purchased by personal check will be made to the purchaser's Campus Card account and subject to the terms and conditions thereof. Items purchased by debit/credit card will be credited to the card. Card used for purchase required. Items purchased by cash will be refunded in cash.
Store credit or exchanges are not given.
Refunds are not final until approved by a Bookstore Department Manager.

General Books/Study Aids Return Policy

General books are returnable within one business day of purchase with receipt.
Special orders are not returnable and cannot be canceled once the order is placed.
Study-aids are not returnable.

Merchandise Return Policy

Computer hardware, software and calculators are not returnable.
Other non-book items are returnable within one week of the date of purchase with receipt.